e-4785 (Health)

Petition to the House of Commons

• Extended wait times and inconsistent service delivery standards of our insurance provider Canada Life and Canada Life’s subcontractor MSH have had a significant adverse impact on the physical and mental well being of all Public Service Health Care Plan (PSHCP) members;
• MSH has been unable to provide members electronic access to their claims history which was stated to be available online on the Canada Life site;
• Claims are incorrectly calculated and EOB’s are not emailed/mailed out at time of payment;
• MSH emergency lines are not answered in a timely manner if at all;
• Sun Life has not transferred used claims history, approvals and referrals and the portion of annual and lifetime maximums for members and their covered dependents;
• Our medical profession’s recommendations are being questioned and they are spending inordinate amounts of time completing forms;
• Our drug coverage has been downgraded and members and pharmacies are struggling to fullfill doctors' prescriptions based on Canada Life’s requirements;
• Members face a lack of access to medical coverage and benefits and wait for extended periods to be reimbursed for out-of-pocket expenses incurred;
• Members are constantly having to escalate service requests to the Ombudsman and their MPs to receive an adequate reply;
• Members are finding they need to send in appeals for items that were previously processed without this requirement; and
• Members are being denied services that are required to sustain quality of life.