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e-2604 (Transportation)

E-petition
Initiated by Marie-Eve Dumont from Montreal, Quebec

Original language of petition: French

Petition to the Government of Canada

Whereas:
  • Thousands of Canadian consumers have had their trips cancelled because of border closures and the lockdowns put in place to limit the spread of COVID-19;
  • Thousands of these consumers are being given travel credits instead of refunds by air carriers and tour operators;
  • Many consumers are currently experiencing financial hardship as a result of reduced income or job loss due to the pandemic;
  • These travel credits come with restrictive terms and conditions, including that they must be used within 24 months, that they are non-transferable or that they do not provide any price guarantee;
  • Many consumers will not be able to use these credits within the time limits imposed by air carriers due to financial or health problems or the fact that the risks related to COVID-19 have not yet been eliminated; and
  • Forcing consumers to accept these travel credits contravenes both the Civil Code of Québec with respect to the restitution of prestations in case of superior force and Quebec’ Consumer Protection Act with respect to prepaid payment instruments.
We, the undersigned, Citizens of Canada, call upon the Government of Canada to require airlines and other carriers under federal jurisdiction to allow customers whose trips have been cancelled due to the current pandemic to obtain a refund.
Open for signature
May 15, 2020, at 12:09 p.m. (EDT)
Closed for signature
August 13, 2020, at 12:09 p.m. (EDT)
Presented to the House of Commons
Xavier Barsalou-Duval (Pierre-Boucher—Les Patriotes—Verchères)
October 19, 2020 (Petition No. 432-00123)
Photo - Xavier Barsalou-Duval
Pierre-Boucher—Les Patriotes—Verchères
Bloc Québécois Caucus
Quebec
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