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e-2429 (Citizenship and immigration)

Initiated by Johanne Boivin Drapeau from Terrebonne, Quebec

Original language of petition: French

Petition to the Minister of Immigration, Refugees and Citizenship

  • Our immigration system needs a federal ombudsman who would help improve quality and who would bring transparency to the services provided to citizens;
  • Action is required in many situations to prevent and address the errors and injustices experienced by Canadian citizens and permanent residents who use the services of Immigration Canada;
  • Citizens have the right to be protected if they believe that one of their rights has not been respected and if they believe the Department of Immigration made an error or committed an injustice;
  • Discussion and settlement by mutual agreement must be the preferred methods when parties interact with each other;
  • Citizens have the right to obtain services and responses in a reasonable time frame;
  • Citizens have the right be treated with respect, objectivity and fairness by government employees; and
  • Sponsors have the right to be heard.
We, the undersigned, Canadian citizens and permanent residents with family members abroad, call upon the Minister of Immigration, Refugees and Citizenship to ensure that an office of a federal ombudsman is created to address the many shortcomings of the immigration system and to ensure (i) that the ombudsman works to improve the quality of citizenship and immigration services provided to public by providing individual assistance and recommendations to improve how immigration benefits are managed, (ii) that it also be possible to make recommendations to both the federal and provincial governments, (iii) that the federal ombudsman be given the authority to receive complaints and conduct investigations to address errors and injustices.
Open for signature
February 18, 2020, at 11:56 p.m. (EDT)
Closed for signature
April 18, 2020, at 11:56 p.m. (EDT)
Presented to the House of Commons
Xavier Barsalou-Duval (Pierre-Boucher—Les Patriotes—Verchères)
May 20, 2020 (Petition No. 431-00204)
Photo - Xavier Barsalou-Duval
Pierre-Boucher—Les Patriotes—Verchères
Bloc Québécois Caucus
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