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e-4699 (National defence and military operations)
- Keywords
- Canadian Forces
- Complaints
- Military personnel
E-petition
Initiated by Diane Sauvageau from Saint-Jean-sur-Richelieu, Quebec
Original language of petition: French
Petition to the Government of Canada
Whereas:
- Brookfield Global Relocation Services (BGRS) obtained the Canadian Armed Forces (CAF) relocation program management in 2009;
- The current contract for the CAF relocation program was awarded to BGRS on August 25, 2016;
- Since the beginning of the current contract (August 25, 2016), 3,285 cost-recovery claims have been submitted by National Defence on behalf of CAF members for amounts which, after having been granted, were reduced or entirely cancelled;
- The Department of National Defence does not keep any statistics on complaints submitted by its members about BGRS;
- Many CAF members complain about the services provided by BGRS, frequent policy changes, the inability to talk to an officer in person and the many IT issues associated with the BGRS claim management site.
We, the undersigned, loved ones and allies of members of the Canadian Armed Forces, call upon the Minister of National Defence to:
1. Keep statistics on complaints made about BGRS;
2. Take these complaints into account and ensure that services offered to CAF members by BGRS improve; and
3. Ensure that CAF members are not subject to clawbacks for amounts that had previously been approved.
- Open for signature
- December 11, 2023, at 4:35 p.m. (EDT)
- Closed for signature
- February 9, 2024, at 4:35 p.m. (EDT)
